AI Services

InnovativeAI
Services

AI search and retrieval agents for businesses - we provide automated, intelligent, and scalable solutions that optimize processes, deliver insights, enhance personalization, improve decision making, and drive transformative efficiency across industries.
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Global Pact is a certified CustomGPT.ai solutions partner.

Find The Right Solution

Elevate Your Services
With Generative AI

Gain a competitive advantage by incorporating advanced AI services into your offerings. These innovative solutions can enhance your competitiveness and client satisfaction, setting your brand apart in a rapidly evolving industry.

This secure, accessible, and accurate platform simplifies support and research for businesses by acting as a central search tool. By leveraging deep learning, our AI can understand and generate natural, human-like responses, enabling it to provide precise and relevant answers from your content. This innovative solution enhances customer engagement, boosts sales and marketing efforts, and improves employee productivity, making it invaluable across various sectors, including customer support, education, and content creation, while also accommodating multiple languages.

Education

Interactive knowledge retrieval. A generative AI solution to easily access relevant information from extensive internal knowledge resources for interactive personalised learning experiences.

Legal

Deploy an empathetic AI agent to provide 24/7 client support, answering common queries and even offering initial legal advice. This improves client satisfaction and engagement, even outside business hours.

Insurance

Product information retrieval. AI assistants empower insurance brokers by rapidly analyzing and comparing complex product portfolios, identifying optimal coverage options tailored to individual client needs.

Retail

Informed customer decision-making. AI-driven product search and comparison transforms customer experiences, providing accurate, up-to-date information to fuel confident decisions, satisfaction, and business growth

Explore AI in Action

Experience the power of generative AI right here! Test the Global Pact Copilot to discover how our AI solutions can enhance your business. Ask about our offerings and see first-hand how AI can drive engagement, streamline support, and elevate service delivery.
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Maximize Business Efficiency with AI

Unlock the full potential of your business content with the CustomGPT Chatbot, a powerful AI search agent designed to streamline efficiency and elevate productivity across your organization. No more sifting through documents or databases – simply ask, and get instant, accurate answers from your own knowledge base. Whether it’s company policies, product information, or training materials, the CustomGPT Chatbot provides quick, reliable solutions, empowering teams to make faster, data-driven decisions.
What is the CustomGPT Chatbot?

The CustomGPT Chatbot is an AI-powered tool designed to help businesses access information quickly and efficiently by answering questions based on their internal knowledge base. It acts as a smart search agent, providing instant, accurate responses from your business content, whether it’s product details, policies, or training resources.

How does the CustomGPT Chatbot work?

The CustomGPT Chatbot uses artificial intelligence to search and retrieve information from your business’s internal documents and databases. Employees or customers simply ask questions, and the chatbot delivers relevant answers in real-time, eliminating the need for manual searches or digging through files.

What are the benefits of the CustomGPT Chatbot for companies?

The CustomGPT Chatbot enhances organizational efficiency by providing quick access to critical business content. It saves time, reduces operational costs, and empowers teams to make informed decisions faster. Additionally, it improves customer service by providing instant answers, ensuring consistent and accurate information is always available.

How can the CustomGPT Chatbot benefit employees?

Employees benefit from having immediate access to essential business knowledge, allowing them to work more efficiently and effectively. The chatbot streamlines workflows by answering questions about procedures, policies, or product details, helping employees focus on higher-priority tasks instead of searching for information.

Can the CustomGPT Chatbot be customized for different businesses?

Yes, the CustomGPT Chatbot is fully customizable to fit the unique needs of any organization. It can be trained using a company’s specific knowledge base, including documents, guidelines, FAQs, and any other internal content, ensuring that the answers it provides are highly relevant and tailored to your business.

How does the CustomGPT Chatbot improve customer service?

The CustomGPT Chatbot enables faster, more consistent responses to customer queries. It can instantly provide answers from a company’s knowledge base, improving response times and ensuring accuracy. This helps enhance customer satisfaction and builds trust in your brand

Chatbot Your Podcast Content

Unlock interactive access to your podcast content - Leverage the power of your podcast and audio content through a dedicated CustomGPT chatbot. Convert your episodes into searchable text, making content easily accessible and enabling users to find specific answers and topics with ease.
Enhanced Searchability

The chatbot provides advanced search features, enabling users to quickly locate specific information within a vast library of podcast content. By asking the chatbot about any topic covered in the episodes, users receive relevant, precise details, making it easy to access targeted information efficiently.

Content Accuracy Assured

Responses are derived exclusively from your original content, ensuring accuracy with no hallucination and no fabricated information.

Multi-Episode and Feed Flexibility

You can upload individual episodes or entire podcast feeds, allowing for seamless indexing of content as it’s released. This flexibility ensures that users always have access to the latest material.

Multilingual Accessibility

With the ability to process audio in its original language and respond in 93 languages, the platform offers broad reach and inclusivity, catering to both global and multilingual audiences.

Support for Diverse Audio Formats

Upload episodes in various formats, including ‘.mp3’, ‘.mp4’, ‘.mpeg’, ‘.mpga’, ‘.m4a’, ‘.wav’, and ‘.webm’, for versatile and user-friendly integration.

Generate Engaging New Content from Chatbot Interactions

The chatbot can repurpose podcast content into fresh material, including blog posts, shareable social media highlights, and comprehensive FAQs. This capability keeps your audience engaged and boosts interest with new, compelling content drawn directly from your episodes.

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Nedbank
Old Mutual
Clientèle
Efficient Group
AVBOB
MedScheme
Fedhealth
Pfizer
Cipla
Sasol
AECI
Redefine Properties
Makro
Clicks
Spur
Austell
iTOO

Frequently Asked Questions

What is the difference between GPT AI chatbot and other chatbot technologies?

GPT AI chatbot, like ChatGPT, differs from other chatbot technologies in its advanced natural language processing and machine learning capabilities. It understands and responds to human language more accurately and learns from every interaction to improve responses. Unlike many chatbots, it can handle complex queries and provide personalized recommendations. CustomGPT utilizes this advanced technology from ChatGPT and combines it with your unique content to adapt it to your specific business needs.

Why should businesses consider CustomGPT's platform over other chatbot website options?

CustomGPT offers a secure enterprise-grade platform with specialization in accurate answers from your content without hallucination (aka: making up facts). Our industry leading anti-hallucination algorithm, along with enhancements like citations/sources make CustomGPT a potential game- changer for your business’s customer interactions.

How does CustomGPT.ai use my data to build a custom CustomGPT-type chatbot?

CustomGPT.ai uses your data to build a custom chatbot by ingesting the information you provide into our system. This information can include your company’s public content like websites, knowledge bases , helpdesks, Youtube videos, and podcasts but also private content like business and product information documents including PDF, Microsoft Office documents, Google docs, customer data, and other relevant content.

Our secure and privacy-preserving cloud platform then ingests this content and uses this information to respond to queries with CustomGPT. The result is a Custom CustomGPT-style bot that can have a deep understanding of your business and customers, allowing it to provide personalized and accurate responses, without hallucinations, to a wide range of inquiries.

This bot can then be embedded into your website, used as a LiveChat or integrated into your systems via the API.

Can I build the bot with PDF or Microsoft Office or Google Docs files I have?

Yes. You can upload your documents in 1400+ formats including PDFs, Microsoft Office docs, Google docs. We also support Youtube/Vimeo videos and audio/podcast files. We support the most extensive suite of document formats in the industry.

Is CustomGPT.ai secure and privacy-compliant?

Yes. Your data is fully encrypted and files are stored only when you choose to. Files are encrypted in transit, and encrypted at rest. We use secure vendors like AWS and Stripe.

Moreover, your chatbot is fully-self contained, which means it does not share ANY data with other chatbots, even within your own account.

And by default, your chatbot is private, which means only authorized users can query your chatbot. We understand the importance of your data security and privacy and are fully committed to ensure that the chatbot and your data are secure, confidential and private. As of March 1st 2023, OpenAI has confirmed that they DO NOT USE YOUR DATA for training purposes. Since we use the CustomGPT API, no parts of your data will be used for training purposes by OpenAI.

Does OpenAI use my data for training purposes?

As of March 1st 2023, OpenAI has now clarified that they do NOT use data from API calls in their training. And as we use the CustomGPT-4 API, your data and queries are NOT used in any of their ML training.

What types of YouTube videos can be transcribed and used to train the chatbot?

Any videos from your YouTube channel can be transcribed and used to train the chatbot. The frequency of transcription added to the chatbot depends on your auto-sync settings. Auto-sync is a premium feature that allows new videos to be transcribed and added to the chatbot’s knowledge base automatically, ensuring that the chatbot is always up-to-date.

Can the CustomGPT Chatbot summarize lengthy documents or reports?

Yes, the CustomGPT Chatbot can efficiently summarize lengthy reports or documents from your database. By asking for a summary, users can quickly get an overview of complex information without reading through entire documents, saving time and enabling faster decision-making.

How does the CustomGPT Chatbot help with report writing?

The CustomGPT Chatbot can assist in writing reports by pulling relevant data and insights from your company’s knowledge base. Users can request specific details, summaries, or even templates, allowing them to create comprehensive reports quickly and accurately, all based on the data stored within the business’s system.

How secure is the information shared with the CustomGPT Chatbot?

The CustomGPT Chatbot can be securely integrated with your company’s internal systems, ensuring that all interactions remain within the organization’s controlled environment. It can be configured to follow strict security protocols, such as data encryption and user authentication, to protect sensitive business information and prevent unauthorized access.

Can the CustomGPT Chatbot handle complex or multi-step queries?

Yes, the CustomGPT Chatbot is designed to handle complex, multi-step queries. It can process intricate questions, retrieve data from multiple sources within your knowledge base, and provide comprehensive answers. This makes it particularly useful for situations where layered or detailed information is needed, such as troubleshooting technical issues or analyzing business performance.

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AI Agent Models

Customer Services

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24/7 Customer Support

The CustomGPT chatbot can provide round-the-clock assistance to customers by answering frequently asked questions, troubleshooting common issues, and guiding users through product or service features. This ensures that customers receive immediate help, regardless of the time of day.
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Customer Surveys

The CustomGPT chatbot can engage customers in collecting feedback about their experiences with products or services. It can conduct surveys or ask for reviews, helping businesses gather valuable insights for improvement.
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FAQ & Knowledge Base

The CustomGPT chatbot can serve as a comprehensive resource for customers by providing answers to common questions and directing users to relevant articles or tutorials in a knowledge base. This reduces the need for customers to sift through extensive documentation.
Global Pact
Headquarters
Global Pact is a professional services firm that develops evidence-based solutions for complex problems and offers specialised capabilities in strategic priority areas of business transformation and marketing.
Our locations
Where to find us?
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Get in touch
Our Services
Market research: research@globalpact.net

Business and Marketing Strategy: consultant@globalpact.net

Learning and Development: learning@globalpact.net
Global Pact
Headquarters
Global Pact is a professional services firm that develops evidence-based solutions for complex problems and offers specialised capabilities in strategic priority areas of business transformation and marketing.
Our locations
Where to find us?
https://www.globalpact.net/wp-content/uploads/2023/07/woldmap.png
Get in touch
Our Services
Market research: research@globalpact.net

Business and Marketing Strategy:
consultant@globalpact.net

Learning and Development:
learning@globalpact.net